DUDLEY’S NatWest Bank is to close its doors for good on Thursday March 7 as the shift to more online banking ploughs ahead.

The bank confirmed the branch in Castle Street will close as part of the decline in customers using high street banking facilities.

Between 2019 and 2022, counter transactions decreased by 56 per cent, bank bosses said.

A NatWest spokesperson said: “As with many industries, most of our customers are shifting to mobile and online banking, because it’s faster and easier for people to manage their financial lives. “We understand and recognise that digital solutions aren’t right for everyone or every situation, and that when we close branches we have to make sure that no one is left behind.

“We take our responsibility seriously to support the people who face challenges in moving online, so we are investing to provide them with support and alternatives that work for them.”

Banking services are available at the Post Office, the bank said, the nearest of which is 0.6-miles away; while the next nearest NatWest branch is located in West Bromwich – four miles away.

A dedicated support line has been set up for customers over 60 needing help. It is open from 8am to 8pm seven days a week.

People can call Customer Care on 0800 051 4176.